Payment Methods

The following payment methods are accepted.


When you use a PayPal account to place an order, the shipping address you provide must match the shipping address that is on file with PayPal.

Returning Merchandise

You can return most new unopened items within 30 days of delivery for a full refund. Unless otherwise noted, the refund will be for the full value of the returned items. Shipping and handling fees will not be refunded.

For all returns a Return Merchandise Authorization number (RMA) from RelieveIt must be obtained. Send a request to: Please include the invoice number and a list of the products you will be returning. Return the items in the original packaging with this completed checklist via UPS Ground to: RelieveIt Fulfillment Center 3802 Spectrum Blvd Suite #116D Tampa, FL 33612 RMA

Defective Items

A defective item is one that is unusable but has no apparent damage. If you receive defective merchandise, please contact customer service for assistance.

Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please contact customer service immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.


We are unable to ship to P.O. Box addresses. Please provide a valid United States Postal Service physical street address. If you fail to do this, we can’t ship your order. We apologize for any inconvenience.

Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

Order Questions or Changes

SprainGo LLC Customer Service Department handles communications and customer service for consumers on behalf of the RelieveIt brands and retailers that such brands. You can contact customer service by e-mail.


You agree to indemnify, defend, and hold harmless SprainGo LLC., its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys’ fees) that arise from your use of any of SprainGo LLC’s services.

Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Performance Health reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, SprainGo LLC will issue a credit to the payment method used in the amount of the charge. PayPal policies will dictate when this amount is credited to your account.